Returns & Refunds policy

Effective Date: 01/09/2023

Personalized and Made-to-Order Products

All products available on Mallorca Frame Shop are made upon demand and are personalized to meet the unique preferences of each customer. As a result, we cannot accept returns or offer refunds for personalized items unless they are defective or damaged upon arrival.

Defective or Damaged Items

In the rare event that you receive a defective or damaged product, please contact us within 7 days of receiving the item. We may request photographic evidence of the damage or defect. Once verified, we will offer a replacement or issue a refund.

Order Cancellation

As our products are made to order, we begin processing orders shortly after they are placed. Therefore, cancellations are generally not possible once production has started. If you need to cancel an order, please contact us immediately at Photo@mallorcaframeshop.com, and we will do our best to accommodate your request if the production process has not commenced.

Incorrect Personalization

If there is an error in the personalization of your item due to a mistake on our part, we will gladly replace the item at no additional cost. Please contact us with the correct information, and we will arrange for the prompt replacement of the item.

Customer Input Accuracy

It is the responsibility of the customer to provide accurate personalization details during the order process. We cannot be held responsible for errors in personalization if the information provided by the customer is incorrect.

Contact Information

For any issues related to returns, refunds, or order cancellations, please contact our customer service team at Photo@mallorcaframeshop.com.

Changes to Returns & Refunds Policy

We reserve the right to modify or replace this Returns & Refunds Policy at any time. Changes will be effective immediately upon posting on our website.

By making a purchase on Mallorca Frame Shop, you acknowledge and agree to the terms outlined in this Returns & Refunds Policy.The deadline for canceling an order is 30 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.